Day 4: Organizational Systems Design

Some case examples:

  • Enron

  • Southwest Airlines

  • Furman University

  • Starbucks
Organizations as open systems

The Organizational Systems Design (OSD) Model

  • Mission and purpose

  • An organization's external environment

  • Oganizational culture

  • Desired outcomes

  • Guiding principles and values

  • Strategy to influence the external environment

  • Goals & objectives

  • Technical and work systems

  • Organzational structure

  • Decision-making and information systems

  • People systems

  • Reward & Recognition

  • Renewal and organizational learning
Articles & Books
Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron by Bethany McLean and Peter Elkind