Day 3: Decision-Making

Topics include:
Four phase decision-making model:

  • Framing your decision

  • Gathering intelligence

  • Coming to conclusions

  • Learning from experience
The even swaps method
Biases in decision making
Selection and hiring systems in organizations
Decision traps
Analytic versus intuitive decision making

Three types of organizational decisions:

  • Strategic decision making

  • Operational decision making

  • Tactical and micro decision making
Articles and Books:
Even Swaps: A Rational Method for Making Trade-Offs, Harvard Business Review, 1998, by Hammond, Keeney & Raiffa.
Sources of Power, by Gary Klein.
Decision Traps, by Russo & Schoemaker.
Groupthink, by Irving Janis.
The Nine: Inside the Secret World of the Supreme Court by Jeffrey Toobin.
State of Denial, by Robert Woodward.
Fiasco: The American Military Adventure in Iraq by Thomas E. Ricks
Strategy & Decision, Chapter 1: "The Strategic Decision," by Mark Rhodes.
blink, by Malcolm Glaser.