Day 14: Measures and Statistics in Business and Organizations

Measuring employee engagement and satisfaction
Customer value analysis
Financial performance metrics
Operational measures
The balanced scorecard
Descriptive statistics
Inferential statistics
Multi-variate statistics

Articles & Books:
Managing Customer Value, by Bradley Gale
The Balanced Scorecard, by Kaplan & Norton
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment by Robert S. Kaplan and David P. Norton